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FREQUENTLY ASKED QUESTIONS

  • Q

    Can I check my email on a webmail system.

    A

    Yes your new email address comes with a free webmail account. You can send and receive emails from anywhere in the world when you have an internet connection. Go to the Q Mail homepage and click webmail, enter your email address and password and you are set to go. You can also save the qmail.com.au webmail page to your bookmarks or favourites for direct access to webmail.

  • Q

    Will my email address work on any device.

    A

    Yes as long as you have an internet connection you email address can be set up and used on PC or Mac, Notebook, tablet and mobile phones whether Android or Apple IOS

  • Q

    Do you offer support for email clients?

    A

    Yes we offer 24/7 email based support. Simply contact us with your query and we guarantee to respond within 24 hours. If our support team is unable to assist you we will escalate you issue to our special support team, who will help you further.

  • Q

    What happens if I forget my password?

    A

    If you forget your password please go to qmail.com.au, click login at the top right of the page. Click forgot password then enter your email address and you will receive an sms message with your password. If you experience any issue contact us via our contact page.

  • Q

    Can I change my password if I need to?

    A

    Yes you can change your password by visiting the homepage of our website, click webmail in the top right corner and log in using your current email address and password. Once logged in, at the bottom left click 'password and security' then enter your new password and click 'change password' and you are done.